We want your order to arrive quickly and in perfect condition. Here's everything you need to know about shipping and returns at MotionRocket Promo Store.
Orders are typically processed and shipped within [X] business days of purchase. Orders placed on weekends or holidays are processed the next business day.
We offer the following shipping options at checkout:
Delivery times are estimates and begin once your order has shipped. We are not responsible for delays caused by carriers or events outside our control.
Shipping costs are calculated at checkout based on your order and delivery location. [Free standard shipping is available on orders over $X.]
We currently ship to [list your regions, e.g. the contiguous United States]. We do not ship to P.O. boxes unless otherwise noted. [International shipping is not available at this time.]
Once your order has shipped, you will receive a confirmation email with tracking information. Allow up to 24 hours for tracking to become active.
We accept returns on most items within [X] days of delivery. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
The following items are not eligible for return:
To initiate a return, contact us at [email protected] with your order number and reason for return. We will provide return instructions and a return address. Please do not send items back without contacting us first.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within [X] business days. Please note that your bank or card issuer may take additional time to post the credit.
Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong item sent, defective product).
If you would like to exchange an item for a different size, color, or product, please contact us at [email protected]. Exchanges are subject to product availability.
If your order arrives damaged or you receive the wrong item, please contact us at [email protected] within [X] days of delivery. Include your order number and a photo of the issue, and we will make it right as quickly as possible.
Questions about shipping or returns? Reach out at [email protected] and we'll be happy to help.